FAQs
Find the most frequently asked questions below. Have a question? Contact Us
Yes and yes, always! We pride ourselves in being Leaping Bunny Certified, the strictest cruelty-free certification and standards in the game.
Each product page and product box has the full list of ingredients. We also include a little description of what the ingredients do and why we love them. Learn more here.
Yes! Please login to your QT account and fill out this form. For specific requests, email us at info@qtcosmetics.com.
QT ships to all 50 states in the United States. We hope that as we grow, we will be able to offer international shipping directly from our website; however, check out Our Stockists for our partners who offer international shipping.
We offer free economy shipping and flat rate shipping through USPS First Class and Priority Mail. After placing your order online, give us 1-2 business days to ship out your new goodies.
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If you need to return your order for any reason, reach us at info@qtcosmetics.com within 30 days of delivery. Our #1 priority is making sure you are happy with your purchase; however, we can’t accept opened product.
Send us an email at info@qtcosmetics.com with your order number, and we’ll handle the rest.
Typically, refunds will show up 5-10 days after it has been processed.